Ultimate Service = Customer Satisfaction Maximized
When it comes to real estate, it seems like everybody talks about customer service. At The Buller Real Estate Group, we recognize that you want more than just conversation. You want a commitment to action. That’s why we embrace the Ultimate Service® program, a system created by Coldwell Banker® that puts you in control. Ultimate Service® delivers real value and assures you the highest possible level of customer satisfaction.
The Buller Real Estate Group is fully committed to working together to develop the marketing and action plan that is just right for you and then delivering, beyond expectations, on the commitments that have been made. Put us to the test!
How it Works
Step 1 – We Listen
We want to know what things are most important to you, the customer. Tell us. We’ll listen.
Step 2 – Together We Set Our Written Service Standards
Together we’ll develop a customized service plan that reflects your specific needs. We will live up to these written commitments, or you have the right to cancel your Buyer’s or Seller’s agreement. How’s that for service on your terms!
Step 3 – You Evaluate Us
We’ve surveyed thousands of customers from coast to coast. Their needs, wishes and expectations have helped us establish the high standards of performance we work so hard to provide to every customer – every time. That’s why when our job is done, we’ll ask you to complete a Customer Satisfaction Survey telling us how we did and how we can improve.
The Result – Over 98% Praise Our Overall Performance*
We take everything we’ve learned along the way and use it to continually improve the services we offer. Over 100 years ago, Coldwell Banker was formed on the fundamental premise of placing our customers’ needs above all else. This commitment has led to many innovations which have been adopted as industry standards, helping to make Coldwell Banker a leader in our field.
If you’re looking for a complete program backed by the best guarantees in the business, that puts you in control, come to Coldwell Banker. Discover for yourself what Ultimate Service® is all about.
*Based on survey responses from over 70,000 Canadian home buyers and sellers.
Buyer Services Guarantee
We are committed to helping you find the property that is right for you. We offer a full service program and will work with you to develop a customized plan that reflects your needs. Your personal plan may include some of the Marketing Services listed below.
BUYER COUNSELLING SESSION
We will conduct a buyer counselling session to discuss your needs and goals, and to plan the search for your property.
HOME WARRANTY
We will explain to you the option of a home warranty plan to reduce your risk of repair costs when purchasing a property.
BUYER AGENCY ALTERNATIVES
We will discuss alternatives for agency representation that are available to you as a potential buyer – Buyer Brokerage, Seller Agency and Disclosed Dual Agency – and our representation of your customer interests in the different agency relationships.
PROPERTY INSPECTIONS
We will recommend that you obtain a professional property inspection to address basic construction issues.*
BUYER REPRESENTATION AGREEMENT
We will present and explain to you the buyer representation agreement and the special services and benefits it offers.
ESTIMATE OF FUNDS REQUIRED
We will provide you with a preliminary estimate of closing costs and down payment requirement anticipated in the transaction.
HOME BUYING PROCESS
We will explain the entire home buying process to you in advance and guide you through every step along the way.
OFFER PREPARATION
We will prepare a written offer on the property you choose to purchase, with terms and conditions approved by you.
FINANCIAL PRE-QUALIFICATION
We will offer to arrange a pre-qualification or pre-approval appointment with a reputable lender to identify your range of affordability and to increase your negotiating strength.
PROPERTY INSPECTION REMEDIES
We will request in the offer to purchase that the seller remedy the items you specify after your review of the property inspection reports.
COLDWELL BANKER TEAM SEARCH
We will present your property search criteria to our local Coldwell Banker sales team. Our goal is to present you, when possible, with properties as they debut or before they appear on the open market.
NEGOTIATION STRATEGY
A key role in any purchase, we’re effective negotiators who will work hard to develop a strategy to deliver terms and conditions acceptable to you.
PROPERTY SHOWING
We will show you properties that meet the criteria you have selected.
OFFER PRESENTATION
We will endeavour to present your purchase offer directly to the seller in the presence of the listing representative.
PROPERTY EVALUATION
We will discuss features of a property that may affect its value and future resale.
WALK-THROUGH
We will accompany you on a thorough walk-through of the property (if one is provided for in the sales contract) before closing, and we will assist you in dealing with any problems discovered during the walk-through.
PROPERTY DISCLOSURE
We will review with you all inspection reports and other documents pertaining to the condition of the property, and answer all questions regarding physical defects of the property which are known to us.
CLOSING THE SALE
We will monitor and inform you of the progress of the purchase agreement, including the satisfaction of all contingencies and conditions during the entire transaction.
REVIEW OF WRITTEN SELLER DISCLOSURE
We will thoroughly review with you any seller’s written disclosure statement to enable you to accept or specify the remedy for each fault disclosed. Remedies for any disclosed faults should be addressed in the offer to purchase.
AFTER-SALE SERVICE
We will contact you after the closing to follow up on remaining details or service needs.
APPRAISAL CONTINGENCY/CONDITION
We will explain to you the option of an appraisal contingency.*
SERVICE SATISFACTION SURVEY
We will provide you with a confidential opportunity to give an evaluation of our services.
Seller Services Guarantee
We are committed to help you sell your property. We offer a full service program and will work with you to develop a customized plan that reflects your needs. Your personal plan may include some of the Marketing Services listed below.
AGENCY ALTERNATIVES
We will review the alternatives for agency representation that are available to you and to potential buyers – Seller Agency, Buyer Agency and Disclosed Dual Agency – and our representation of your interests in the different agency relationships.
COLDWELL BANKER SIGN
With your approval, we will place a Coldwell Banker FOR SALE sign on your property, to help generate calls to our office from prospective buyers.
MARKETING ACTION PLAN
We will present to you for your approval a custom Marketing Action Plan – a formal written plan for marketing your property, based on your needs and input. This plan may include an open house, to be conducted when appropriate and as agreed to in advance with you.
ADVERTISING
We will review with you our comprehensive advertising program designed to generate buyer prospects for your property. We will explain how our award-winning websites, www.coldwellbanker.com and www.coldwellbanker.ca can access additional prospects through the Internet.
COMPETITIVE MARKET ANALYSIS
We will provide you with a current Competitive Market Analysis, and will assist you in determining the most effective list price for your property.
SELLER DISCLOSURE
We will explain the benefits of providing a written disclosure regarding the condition of your property, and if applicable, will present your disclosure to buyer prospects to assist them in preparing an offer.
FINANCING ALTERNATIVES
We will show you various financing alternatives for buyers of your property, and discuss the likely impact of each alternative on your sale.
MARKETING ACTIVITY REPORT
We will provide you with regular Marketing Activity Reports to keep you informed of competitive market conditions, buyer activity, and the actions we have taken to market your property.
ESTIMATED PROCEEDS
We will furnish you with an estimate of the proceeds you can expect from the sale of your property.
HOMEFINDING PROCESS
We will review with you the homefinding process that buyers are most likely to follow, including financial qualifications, property selection, financing options and closing procedures.
HOME ENHANCEMENT
We will develop a plan to enhance your property’s ability to attract buyers.
QUALIFYING BUYERS
We will seek financial qualifying information on all buyers submitting a purchase offer. Our goal will be to pre-qualify or pre-approve the buyer through a reputable lender.
COLDWELL BANKER ACTION TEAM
We will present your property to our local Coldwell Banker sales team. We will share with you the team’s review and recommendations to help you realize the best price obtainable for your property.
PURCHASE OFFERS
We will review all purchase offers as they are presented, and we will negotiate on your behalf to reach a purchase agreement with terms that are favourable and protective for you.
PROMOTION TO OTHER BROKERS
We will promote your property to other reputable, professional brokers and sales representatives in the area.
CLOSING THE SALE
We will monitor and inform you of the progress of the transaction, including the satisfaction of all contingencies and conditions during the entire transaction.
MULTIPLE LISTING SERVICE
We will prepare a plan for your property to appear in the local Multiple Listing Service. The information will be submitted by the date we have selected for the property’s debut on the market to achieve maximum impact.
AFTER-SALE SERVICE
We will contact you after the closing to follow up on any remaining details or service needs.
PROPERTY INFORMATION
We will make information on your property available to local and out-of-town buyer prospects, Additional copies will be available for sales representatives and prospective buyers at your property.
RELOCATION ASSISTANCE
We will provide you with details about our relocation and referral services, which are available to you at no cost, regardless of where you are moving.
DIRECT MARKETING
We will prepare promotional materials regarding your property and arrange for their distribution to target market areas to attract potential buyers.
Complete the Survey
Thank you for working with us on the purchase and/or sale of your home. Now is your opportunity to tell us how we did by filling out the appropriate survey below (you can do it in as little as 30 seconds).
(The buttons above will open a new window and take you to the respective survey on coldwellbanker.ca.)
Company: Coldwell Banker Burnhill Realty (600653)
Sales Representative: Brandon Buller (0002)